TECHNICAL CHALLENGE:

An expression of dissatisfaction, other than appeal, by any individual or organization to a certification body, relating to the activities of that body or a certified person, where a response is expected.

 

APPEAL (POLICY):

A request by applicant, candidate or certified person for reconsideration of any decision made by the certification body related to his/her desired certification status

DEFINITIONS

Please refer to the following definitions that explain all key words and entities on this page.

Is your feedback about something
that happened during the exam?



YES

Is your feedback about the content of the exam?


NO

Is your feedback about a certified individual?


YES

This is a technical challenge. Complete the form here within 30 days of the exam.

YES

This is a technical challenge. Complete the form here within 30 days of the exam.

NO

Is your feedback about an operational issue, such as temperature at the test site, or behavior of the proctor?


NO

Does the issue concern how the exam scored, or that you were denied recertification because of your reported CEUs?

YES

This is a technical challenge. Complete the form here within 30 days of the exam.

YES

This is an appeal. Complete the form here within 30 days of the exam or renewal denial.

NO

Contact ICC at askac@iccsafe.org to tell us more about your issue so that we can assist you.

NO

Contact ICC at askac@iccsafe.org to tell us more about your issue so that we can assist you.

EXAMPLES OF APPEALS/TECHNICAL CHALLENGES:

Candidate fails the Commercial Building Inspector exam by one point. He thinks there was an item on the exam that was incorrect, and wants to dispute this.

This is a technical challenge.
Action: Follow the flowchart for technical challenge.

Candidate fails the Commercial Building Inspector exam by one point. He thinks there was an item on the exam that was incorrect, and wants to dispute this.

This is a technical challenge.
Action: Follow the flowchart for technical challenge.

Candidate fails the Commercial Building Inspector exam by one point. He thinks there was an item on the exam that was incorrect, and wants to dispute this.

This is a technical challenge.
Action: Follow the flowchart for technical challenge.

Candidate fails the Commercial Building Inspector exam by one point. He thinks there was an item on the exam that was incorrect, and wants to dispute this.

This is a technical challenge.
Action: Follow the flowchart for technical challenge.